Quick answer
- Under review simply means the verification is still being checked — the screen itself states this typically takes 24–48 hours, with an email notification once it's done.
- The most common reason verification doesn't go through is a mismatched name — the account name entered has to match the legal name on the selected bank account exactly.
- This verification checks a bank account name against a bank account number — it isn't a document-upload or selfie process, and the screen doesn't ask for either.
- If the 24–48 hour window has genuinely passed with no change, that's worth raising directly rather than resubmitting the same details.
What “under review” actually means
Once the form is submitted, the page itself switches to indicating it's under review — and the screen is specific about what that involves: it typically takes 24–48 hours, with an email notification once it's done. That's the expected waiting window, not a sign anything's stalled, and there isn't a different or faster timeframe described anywhere else.
What this verification actually checks
Worth being specific about, since it's easy to assume otherwise: the steps involve selecting a deposit bank, entering an account name, and entering an account number — that's what gets checked, specifically whether the name entered matches the legal name on that bank account. Nothing in the flow asks for an uploaded ID document or a selfie; it's a name-to-bank-account match, not a document-verification process.
The most common reason it doesn't go through
A name that doesn't line up with the selected bank account is the single most common snag, and submitting a family member's or friend's account instead of one's own runs into the same wall. The fix isn't resubmitting the same details again — it's correcting the name so it genuinely matches whoever the bank account actually belongs to before submitting once more.
Why Submit might stay disabled
If Submit stays greyed out or the form won't go through at all, the usual cause is simpler than it looks: one of the three fields — bank, account name, account number — isn't actually filled in. Reviewing each field individually before trying again tends to catch it faster than resubmitting blindly.
When the review takes longer than 24–48 hours
Worth checking first: whether the window the screen itself describes has actually passed, rather than estimating from a general sense of how long it's been. If it genuinely has been longer than that with the status still unchanged, that's the point to raise it directly rather than continuing to wait or resubmitting the form again.
If the status shows something other than approved
A green check mark is what confirms a successful verification — anything else showing in its place is worth taking at face value rather than guessing at what it implies. Whatever message or state is actually displayed in the account is the thing to act on, and repeatedly resubmitting without addressing it tends to just repeat the same outcome.
Before you submit
A few checks are worth doing before clicking Submit, not after: that the bank selected actually matches the account intended to use, that the account name entered matches the legal name on that bank account, and that the account number itself is correct. All three fields need to be complete before the form goes through at all.
Where these details should actually be entered
Bank and identity details belong in one place only: the Identity Verification screen inside the account itself, while logged in — not anywhere else. Worth confirming it's the genuine account interface being used, not a copy opened from a link or message, and avoiding sending these same details through chat apps or email as a substitute for entering them on the actual screen.
The withdrawal connection
This verification step and withdrawals are linked for a reason: some withdrawals involve completing identity verification first, which is why making a withdrawal can sometimes require working through this exact process before funds can move. It's a sequencing thing, not a separate hurdle layered on top.
Logged in already, or starting fresh?
Checking a verification status, or starting one, happens inside the account itself, which means sign in is the actual starting point. And if there's no account to verify in the first place, register for an account is where that begins.
What this article doesn't confirm
Worth being specific about: this doesn't state a guaranteed review time beyond the 24–48 hour window the screen itself describes, and it doesn't confirm the exact reason behind any one specific rejection beyond the general categories above. If a situation doesn't clearly match any of them, that's a sign to ask directly rather than keep guessing.
Where to go next
For the complete walkthrough of submitting identity verification with every screen shown, the full verification guide covers it step by step. On the related subject of why withdrawals sometimes sit at Pending for a while, that's covered separately too. And for anything else connected to an account here, HengOngBet Casino is the starting point.